TG Aquatics

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In placing an order with us we acknowledge your acceptance of our terms and conditions.

Our Prices -
 

• We reserve the right to increase our prices to reflect any increases in our costs.

• Prices are as stated on the website at the time of ordering and payment.

• We reserve the right to cancel any orders due to non-payment or errors caused by computer software.

Delivery -

• Once we have despatched the fish it is the customers’ responsibility to make sure they are in to receive the fish. Please only place an order if you will be home on the given day to sign for the delivery.

• Due to the packing costs involved we have a minimum order of £20 for free delivery within  10 mile radius any orders under this amount will be charged £5.00 for delivery

• We cannot be held liable if you are not in on the day to receive the fish. If you are not there when the driver calls they will be taken back to the store where you must arrange to collect them.

• An adult must be in to sign for the delivery.

• Please make sure any damaged goods are stated for when signing for the delivery. By signing for the delivery you accept they are in good condition.

• There are sometimes delays out of our control due to weather, traffic and accidents, please call us if your delivery is late but we do still need you to be available for the delivery due to it being livestock.

• Upon arrival please note some fish can appear unwell and be lying down. This is a usual reaction to stress and once acclimatised should recover.

Security -

• We here at TG Aquatics we do not have access to your payment details, these are sent directly to our payment provider and are therefore not stored by us. We do not sell or pass on any of your personal details to any other third party.

Cancellations -

• If you need to cancel an order please call us as soon as possible before dispatch day. We cannot be held responsible once they have left our property.

Returns -

• For dry goods: If you are unhappy with any product then please return it to us in its original condition within 7 days for a refund. It is the customers’ responsibility for the safe return of any item and the cost of returning it. For faulty items in guarantee we will repair or replace the item for you. If the item is no longer available we will send a substitute of equal or greater value. Please note we will pay to send the replacement item to you but the customer must pay the cost to return it. We do not refund postage.

• For Livestock: We are unable to accept any returns on livestock. So please make sure you order the correct fish and have checked their requirements and compatibility with your existing stock. We do offer guarantees on our fish for 48 hours with proof of purchase  only if they are signed for on the first attempt to deliver them. We must have contact from you over any fish you have lost during our guarantee period and we will send a credit code for you to use on your next order. We do not refund postage.

Important Information -

• Please make sure you research the fish before you add them to the aquarium and contact us if you have any queries regarding compatibility. We cannot be responsible if you add the wrong fish to the aquarium so please do your homework! Wherever possible please quarantine your new arrivals. We cannot be held responsible for existing livestock or dry goods.

 

• As Stated before if you have any problems or queries please contact us by     using the online form or phoning  by using  the above number.